Help Center

We want you and your child to get all the benefits that GlowMaster offers.  It can be a bit challenging to get started, so we’re here to help.

If you have more questions, please contact us at hello@playto.org.

Common Questions

How do I get started on GlowMaster?
  1. Purchase the GlowMaster training program boxed set. [link to ‘Buy’ page]
  2. Verify account activation upon purchase. [link to FAQ ‘How do I activate my account?’]
  3. Check that you have the correct device requirements. [link to FAQ ‘Device compatibility’]
What if I already purchased GlowMaster?
  1. Download the Playto Dashboard app from either the App Store [dashboard App Store link] or the Google Play Store [dashboard Google Play link].
  2. Download the GlowMaster app on to your tablet from either the App Store [game App Store link] or the Google Play Store [game Google Play link].
  3. Connect the headset to your tablet via Bluetooth. Learn more. [link to hardware FAQ section ‘How do I connect the headset to my tablet?’]
  4. Open the GlowMaster app. Enter your login and password (first-time only on each device). Click on your child’s name.
  5. Congratulations – your child can begin their GlowMaster journey!
Which devices does GlowMaster work on?

GlowMaster and the Playto Dashboard app are compatible with iOS and Android tablets.

iPad 2 tablets (2nd generation and above) running iOS 8 and above.

Android tablets running version 4.0 and above.

You can’t run GlowMaster on a smartphone or any device with a screen size less than 7 inches/20cm.

Which devices has the GlowMaster app been tested on?
  • iPad 2
  • iPad 3
  • iPad 4
  • iPad Air
  • iPad Air 2
  • iPad Mini Retina
  • Asus Nexus 7 (2013)
  • HTC Nexus 9
  • Samsung Galaxy Tab Pro 8.4
  • Samsung Galaxy Tab S 8.4
Which devices does the Playto Dashboard app work on?

The Playto Dashboard app is compatible with devices running iOS 8.0 and above as well as devices running Android 4.0 and above.

Headset Questions

How do I connect the headset to my tablet?
  1. Insert one AAA battery into the headset. [link to video/text of how to insert battery?]
  2. Hold the power switch up to the [on/pair] position for 5 seconds or until the blue light blinks twice. This means that your headset is in pairing mode.  [link to video ‘How to pair the headset’]
  3. Enable Bluetooth sharing in your tablet settings and click ‘MindWave Mobile’ to connect. [link to videos for iOS and Android]
  4. You will see a solid blue light once you have successfully paired your tablet with the headset.  Congratulations!
Why won't the headset pair with my tablet?

The first time that you pair the headset with your tablet is usually the most challenging.  We want to share a few hints that we’ve found helpful.

  1. Go to ‘Settings’ on your tablet, and choose ‘Forget Device’ or ‘Unpair’ for MindWave Mobile – then try to reconnect again.[video link for iOS and Android]

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  2. Find a quiet spot in your house, away from other Bluetooth connections, so that you can pair the headset to your tablet.
  3. Double check that you have a full battery in the headset.
  4. If you’re still unable to pair the headset, try switching off the headset and your tablet, and start the pairing process from the beginning.

Contact us at hello@playto.org if you’re still having any issues getting the headset connected.

I’ve paired the headset and my child is wearing it properly – but GlowMaster says my headset is not connected (red headset icon showing)?

We recommend that you download Neurosky’s Visualizer app [link to Visualizer app in iOS and Android] and then check the connection within the Visualizer app.  This will show you whether or not the headset is able to accurately read the brainwaves of the person wearing the headset.  If you’re not getting a reading, we’ve found the following to resolve nearly all issues.

The Challenge

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The Solution

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%

Parents Reported Improvement

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Kids Who Love GlowMaster

Day Turnaround

Amazing Result

  • Mobile Sales 80%
  • Website Traffic 50%
  • Conversion Rate 75%
  • Email Subscribers 60%

The Results Were Amazing

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